What is the primary goal of Continuous Quality Improvement?

The primary goal of Continuous Quality Improvement (CQI) is to revisit improved areas and enhance achievement continuously. This approach emphasizes the importance of ongoing evaluation and refinement of processes to achieve better outcomes over time. Rather than viewing improvement as a one-time event, CQI encourages an incremental and systematic method to identify, implement, and measure changes until the desired level of quality is achieved.

In the context of healthcare and quality management, establishing a culture that fosters ongoing learning and adaptation is crucial. By continually assessing outcomes and processes, organizations can adapt to new challenges, improve efficiency, and enhance service delivery to better meet stakeholder needs. This makes it clear how quality improvement is an ongoing journey, focusing on long-lasting change rather than a singular event.

Other options suggest a more finite approach to improvement, whether by implying complete transformation, an isolated project that concludes after one improvement, or focusing solely on customer satisfaction. While these aspects can play a role in quality improvement, they do not encapsulate the essence of CQI, which is rooted in continuous and iterative progress.