What is one of the focuses of Quality Assurance?

One of the primary focuses of Quality Assurance is to ensure that healthcare services meet certain standards and deliver safe, effective care. While addressing negative outcomes is important, especially in identifying areas needing improvement, Quality Assurance principles often emphasize monitoring processes and outcomes to prevent issues before they arise. This proactive approach helps in refining the quality of care delivered.

The promotion of positive patient experiences and enhancing customer satisfaction are indeed significant aspects of quality in healthcare, but they often fall under broader quality improvement initiatives rather than the strict definitions of Quality Assurance. Implementing innovative strategies also plays a role in the overall quality framework, but it is more aligned with quality improvement efforts rather than the core purpose of Quality Assurance. Thus, while negative outcomes are a concern, the focus of Quality Assurance leans more towards ensuring that care processes and standards are in place to mitigate such outcomes effectively.