What is a key focus of Quality Management in health care delivery?

Quality Management in health care delivery primarily centers around examining processes that lead to effective care delivery and the expected outcomes of that care. This approach involves analyzing various aspects of health care services, including the workflow, interactions between staff and patients, and the protocols used in treatment, to ensure that they consistently meet established standards of quality and safety. By focusing on the processes and their results, health care organizations can identify areas for improvement, enhance patient outcomes, and optimize resource utilization.

Prioritizing processes and outcomes allows for a systematic evaluation of how care is delivered, facilitating ongoing quality improvement initiatives. Instead of solely focusing on patient satisfaction, financial performance, or technology, Quality Management recognizes that understanding the underlying processes is essential for sustainable improvements in overall health care quality. Thus, option C encapsulates the core of what Quality Management aims to achieve in health care settings.