What is a key feature of Total Quality Management?

A key feature of Total Quality Management (TQM) is its systems-based approach requiring organizational support. This approach recognizes that quality improvement is an organization-wide endeavor that involves all employees and processes rather than just isolated departments or individuals. TQM emphasizes the importance of a cohesive strategy that integrates various functions and requires commitment from leadership and support throughout the organization. This collective involvement helps create a culture focused on quality, continuous improvement, and customer satisfaction, ultimately leading to better organizational performance.

In contrast to the correct answer, focusing exclusively on individual employee performance would not capture the collaborative and systemic nature of TQM, nor would it optimize the potential for broader quality improvements across the organization. Moreover, departmental isolation contradicts the fundamental TQM philosophy, which advocates for breaking down silos and fostering a cooperative environment. Lastly, relying on anecdotal evidence for improvements would undermine the data-driven decision-making that TQM promotes, which relies on thorough analysis and measurable outcomes to guide quality initiatives.