True or False: Performance rated as adequate or excellent always meets customers' expectations.

The assertion that performance rated as adequate or excellent always meets customers' expectations is false. Customer satisfaction is subjective and can vary significantly based on individual expectations, personal experiences, and specific circumstances.

Even if a service is rated as adequate or excellent by a broader metric, it does not guarantee that every customer will feel satisfied or that their specific needs were met. Factors influencing customer expectations include previous experiences with the service, specific needs they may have had at the time, and differing perceptions of quality. Ratings can provide a general sense of performance but fall short of capturing the full range of customer experiences and expectations. Therefore, it is possible for a service rated adequate or excellent to not meet every individual customer's expectations.